Work/Volunteer History
Tim Horton's, Lansing, MI
11/2012 - Present
H & R Block, Lansing, MI
Tax seasons 2011 - 2014
Water’s Edge Management LLC, Lansing, MI
05/2008 - 12/2008
McDonald's Restaurant, Haslett/Okemos, MI
05/1997 - 08/2008
Lansing Community College, Lansing, MI
04/1986 - 03/1997
Other Employment
09/2012 - 11/2012 Iorio’s Geletaria- Lansing, MI
Gelatista-(Substitute)
05/2011 - 06/2011 Potterville Public Schools/Learn to Earn-Lansing, Lansing, MI
06-08/2001 State of Michigan –Democratic House of Representatives
Volunteer
Designed and published senior citizen newsletter
Designed Employee Incentive materials
Volunteered at Michigan Works Learn to Earn Program, Mid-Michigan Food Bank, and Susan G. Koman-Okemos
|
Resume
GAYLE M. MUTZ
601 N. Cedar St., Apt 302, Lansing, MI 48912 517. 214.1797, gaylem1958@ymail.com
OBJECTIVE
To obtain full time position in a professional environment, that will utilize my skills, work experience and professional capabilities. Excellent people skills and can work one on one with clients and vendors.
EMPLOYMENT HISTORY
Tim Horton's, Lansing, MI
11/2012 - Present
Baker/Service/Supervisor
Customer service including front counter, drive-thru, sandwich prep and drinks. Supervisor duties include tracking waste, supervising shifts and end of night closing procedures. Baker, lunch and dinner prep. Monitor and stock product cabinets for quality and freshness, keep log sheet updated with product levels and waste.
· Provide an excellent customer experience, every time
· Take pride in providing quality beverage and baked goods
· Work hard as a team player
H & R Block, Lansing, MI
Tax seasons 2011 - 2014
Customer Service Representative - Performed client scheduling, follow-up, and payment processing. Performed basic office duties including use of multi-line telephones, fax and copier operation, filing, and provided excellent customer experiences, from meet and greet through follow up. Followed opening and closing procedures.
Cristo Rey Work First Program, Lansing, MI
02/2009 - 09/2011
Client/Volunteer - Participated with the Work First Program, utilizing, and improving job search skills in a classroom environment. Assist supervisor with various publications for the Fast Program. Assist other clients with resume and cover letter writing, internet search and basic computer operation as needed. Volunteered in the Potterville Public School's Learn to Earn site at Capital Area Michigan Works! Performed basic office duties, including filing, answering phones, fax and copy machine operation, register new clients and create new folders for Work First/J.E.T. Program's Learn to Earn, acquiring student's educational information via the internet, Assist instructor in classroom with grading papers and answering questions.
Water’s Edge Management LLC, Lansing, MI
05/2008 - 12/2008
Office Assistant -Basic office skills, including filing, answering phones, make appointments, contacting vendors. Setup business accounts, payment arrangements. Collected rents and handled tenant concerns.
McDonald's Restaurant, Haslett/Okemos, MI
05/1997 - 08/2008
Crew Trainer -Train new employees, full service in grill, drive-thru and counter work. Provide excellent customer service and take pride in providing quality service.
Swing Shift Manager- Supervised up to 12 employees, excelled at customer relations and problem solving. Performed cash and deposit functions, as well as food quality control and inventory.
Lansing Community College, Lansing, MI
04/1986 - 03/1997
Commercial/Graphic Artist -Produced publications for the College and LCC Foundation, experienced in all stages of design from planning through camera-ready. Worked one-on-one with clients and vendors. Created and updated all types of publications, from posters, invitations, and programs, to booklets, t-shirt art and newspaper ads. Assisted with office operation including, filing, distribution, answering phones, copy and FAX machine operation.
Other Employment
09/2012 - 11/2012 Iorio’s Geletaria- Lansing, MI
Gelatista-(Substitute)
05/2011 - 06/2011 Potterville Public Schools/Learn to Earn-Lansing, Lansing, MI
Office Assistant-Temp
06-08/2001 State of Michigan –Democratic House of Representatives
Graphic Designer
EDUCATION
Lansing Community College, MI
Associates Degree- Commercial Art, Design and Layout
Associates Degree- Commercial Art, Illustration
CERTIFICATES AND LICENSES
Serve Safe, MI
Notary Public, Ingham County, MI
SKILLS AND ABILITIES
· Skilled in all areas of desktop publishing, layout and design.
· Over 30 years of experience in pen and ink illustration, painting and drawing.
· Experienced graphic artist with a working knowledge of PageMaker, Quark Express
· Skilled in Adobe Creative Suite including Photo Shop, Illustrator, In Design, and Dreamweaver.
· Fluent in Windows 98, ME, XP and 7, experienced on Mac and PC.
· Use several word processing programs including Microsoft Office Suite: Excel, Access, Power Point and Microsoft Word, and Microsoft Works.
· Team player who works effectively with customers.
· Patient and creative.
· Consistently meet deadlines and prioritize tasks.
· Familiarity with office equipment and general clerical work required for business operations.
HONORS AND ACTIVITIES
Activities:
· Designed and published senior citizen newsletter
· Designed Employee Incentive materials
· Volunteered at Michigan Works Learn to Earn Program, Mid-Michigan Food Bank, and
Susan G. Koman-Okemos
Graduate Honors:
Cume Laude and Magna Cume Laude
References upon request
|
