Minigrip LLC

MGLN- Customer Service Rep

Description/Job Summary

Position: Customer Service Representative
Fantapak, an Inteplast Group Company, is a 31 year old, leading supplier of poly bags and other packaging materials to distributors in the Industrial, Foodservice, and Agricultural markets nationwide. We are seeking a motivated individual to fill the Customer Service Rep position in our Livonia, MI headquarters.

Position Objective:
This position reports to the Customer Service Supervisor and Customer Service Manager. Looking for a confident & energetic professional to provide world class service to customers, sales reps, and colleagues.


  • Develop and maintain strong business relationships with customers and sales reps

  • Process and confirm stock and custom purchase orders

  • Communicate with customers and sales reps via phone and e-mail

  • Proactively resolve customer concerns

  • Participate in team and company meetings

  • Manage customer expectations by communicating realistic information regarding lead times

  • File freight claims for damages/shortages

  • Enter daily order tracking information into MAS90

  • Set up and update custom item part #s and pricing in MAS90

  • Request and obtain custom item/artwork proofs from PO Dept and submit for customer approval

  • Create, edit, and send packing lists to warehouse

  • Track shipments and provide PODs (Proofs of Delivery) as needed

  • Invoice and update in MAS90

  • Issue RMAs (Return Merchandise Authorizations)

  • Process credit memos

  • Complete CARs (Corrective Action Reports) and handle QIs (Quality Issues)

  • Manage and expedite backorders, offering substitute items when necessary

  • Promote new products to customers

  • Take on new projects and accounts as needed

  • Review incoming container lists and update necessary information on sales orders

Education Requirements:
  • Minimum 3 years Customer Service, Sales or Marketing experience


  • Proven ability to manage multiple relationships well

  • Excellent verbal, written and listening communication skills

  • Energy, enthusiasm and strong work ethic

  • Adapt quickly to evolving priorities; fast paced environment

  • Proficiency in Microsoft applications


  • Medical

  • Dental

  • Life Insurance

  • 401K

  • Paid Time Off / Vacation

  • Competitive Pay

We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.



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